Thank you for shopping with us at Beyond The Candle (www.beyonthecandle.com). We have ensured the privacy and security of your soy candle transactions with us. Your credit card information and other data given during the order process will be guarded with the highest levels of security and confidentiality.
The information for all orders placed on our site is encrypted using SSL technology, so your soy wax candle transactions are completely protected. With SSL in place for both the client and the server, the information sent via the Internet will arrive SSL-enabled browser. Most browsers today are equipped with SSL. To be sure your connection is secure when filling out the order form, simply check for secure icon in the bottom border of your browser window when viewing the order form itself. The icon should be visible and show the lock in the locked position. Note: Email is not encrypted and is not a secure means of sending credit card information. Please place all orders through the order form or over the telephone. Do not attempt to email your order. If you have concerns about ordering via the internet, please call (702) 722-8933 to place your order over the telephone. Our representatives will be happy to assist you.
Your Privacy Online
At beyond the candle, we ensure our customers’ privacy. You can be confident that Beyond the candle does not sell or exchange email addresses with third parties. As a visitor to www.beyondthecandle.com, our candle website can automatically recognize your Internet service provider, but does not identify you as an individual. For customers who make a purchase at our online candle store, we do collect information on which pages were viewed on our site. We use this information to improve your overall shopping experience with us. We also record information given during the soy wax candle order and registration processes and we keep this information confidential. In our ongoing effort to offer you the most current, and best, shopping opportunities, we may contact you regarding beyond the candle products, services and events. If for any reason, you would like to be removed from our email list, please contact us via email at customer services [email protected]
What personal information we collect and why we collect it:
When visitors leave comments on the web, we collect the data that is displayed in the comments form, as well as the visitor’s IP address and the browser user agent chain to help detect spam.
If you upload images to the web you should avoid uploading images with location data (GPS EXIF) included. Visitors to the web can download and extract any location data from the web images.
If you leave a comment on our site you can choose to save your name, email address and web in cookies. This is for your convenience, so you do not have to re-fill your data when you leave another comment. These cookies will last one year.
If you have an account and you connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.
When you log in, we will also install several cookies to store your login information and your screen viewing options. The cookies are two days old, and the screen options cookies last one year. If you select “Remember me”, your login will last for two weeks. If you leave your account, the sign-in cookies will be deleted.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article that you just edited. Expires after 1 day
Embedded content from other websites
Articles on this site may include embedded content (for example, videos, images, articles, etc.). The embedded content of other websites behaves in exactly the same way as if the visitor had visited the other website.
With whom we share your data
How long we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognize and approve successive comments automatically instead of keeping them in a moderation queue.
Of the users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they can not change their username). Web administrators can also view and edit that information.
What rights do you have about your data?
If you have an account or have left comments on this website, you can request to receive an export file of the personal data we have about you, including any information that you have provided. You can also request that we delete any personal information we have about you. This does not include any data that we are required to keep for administrative, legal or security purposes.
Where we send your data:
Visitor comments may be reviewed by an automatic spam detection service.
Due to the nature of our product please make sure you are completely satisfied with the product prior to use. We cannot accept returns on used candles. If for any reason you are not completely satisfied with your purchase notify us.
- You can return all products within 7 days (from the date you received the items) of the delivery for the exchange or refund. The original bag and label must be intact, not damaged.
- For returned items, we will arrange a replacement or issue a refund after we have verified your return tracking number or receipt.
- We do not accept returned items that you sent directly without consulting us first.
- Please do not return directly to the address in the package received. Just send to the address that provided our customer service.
- Refunds will be returned to the original payment method used to place your order. Wait 24 hours with Paypal and 7-15 business days with a credit or debit card to show your refund.
- The original shipping fee and the insurance are not refundable.
- Returns will be made at your own cost. Unless we are the ones responsible for the error.
We reserve the right to refuse to provide our services*